Last updated: September 2026
BeCounselled respects your privacy. This policy describes the information collected through becounselled.ca, why it is collected and how it may be used or disclosed. This policy is intended as a clear operational summary and should be reviewed periodically as the service develops.
Information we collect
- Contact information, such as your name, email address and optional phone number
- Your BC community and basic scheduling preferences
- General counselling categories, budget range, benefits intention and counsellor preferences
- Technical information ordinarily recorded by a web server for security and operation, such as an IP address, browser type and request time
Please do not use the matching form to submit a detailed personal, medical or clinical history. The form is designed to collect only enough information to consider a possible counselling match.
How information is used
We use submitted information to respond to you, assess basic matching criteria, identify a potentially appropriate participating counsellor, prevent spam, maintain website security and meet legal or professional obligations.
Website analytics and advertising measurement
We use Google Analytics through Google Site Kit to understand how visitors find and use the website. Google Analytics may use cookies or similar technologies and may process information such as pages viewed, device and browser information, approximate location, referral source and interactions with the site. We also use Google Ads measurement to understand whether an advertisement led to a completed matching request. Matching-form measurement is limited to generic progress and confirmed submission events. We do not send your form answers, name, email address, phone number or free-text responses to Google Analytics or Google Ads. Automatic form tracking and user-provided contact-data collection are disabled.
You can limit cookies through your browser settings. Blocking analytics technologies may reduce the information available to us but should not prevent you from reading the site or submitting the matching form.
When information may be shared
With your consent, the basic information in your matching request may be shared with an appropriate participating counsellor for the limited purpose of determining availability and responding to your request. Information may also be handled by service providers that support website hosting, email delivery, security, analytics and advertising measurement, subject to their applicable terms and safeguards. Some service providers may process information outside British Columbia or Canada, where it may be subject to the laws of another jurisdiction. We may disclose information where required by law.
Storage and retention
The website’s matching form sends the submitted information to the designated BeCounselled administrative email account. The custom form does not intentionally create a separate WordPress database record of the submission. Messages and related correspondence are retained only as long as reasonably needed for matching, administration, legal requirements and dispute resolution. Messages are deleted manually.
Safeguards
We use reasonable administrative and technical safeguards appropriate to the information handled, including encrypted website connections, access controls and spam protection. No internet or email system is completely secure. Please use the form only for the basic information requested and do not submit a detailed medical or clinical history.
Your choices
You may ask for access to or correction of personal information held by BeCounselled, subject to lawful exceptions. You may also withdraw consent subject to legal, contractual and operational limits; withdrawing consent may prevent us from completing a match. We may need to verify your identity before responding to an access or correction request.
Counsellor records
If you begin services with a counsellor, that counsellor’s privacy practices and informed-consent agreement apply to the counselling relationship. BeCounselled does not control an independent provider’s clinical records.
Contact
Nathan Marshall-Fox is the BeCounselled privacy contact. Privacy questions, access or correction requests, and complaints can be submitted through the contact page. We will review privacy concerns and respond as reasonably required. If a concern is not resolved, you may contact the Office of the Information and Privacy Commissioner for British Columbia. Do not use ordinary website contact methods for emergencies or urgent clinical information.